- Purpose of This Policy
This Online Safety Policy explains how Pamper Me Pretty & Co Limited (“we”, “us”, “our”) promotes safe and appropriate use of online platforms and digital communications when providing children’s party and entertainment services.
We recognise that safeguarding children extends to digital and online environments. This policy sets out the measures we take to reduce risk and promote responsible use of our online platforms.
This policy should be read together with our:
Safeguarding Policy
Privacy Policy
Cookie Policy
Photography & Media Policy
2. Scope of This Policy
This policy applies to all online and digital environments operated or controlled by us, including:
our website https//:pampermeprettyandco.com
online booking systems
social media accounts
marketing platforms
digital communications with clients
any other online platforms used in connection with our services
3. Intended Users of Our Online Platforms
Our online platforms are intended for use by parents, legal guardians and responsible adults arranging children’s parties or events.
Bookings, enquiries and contractual arrangements must be made by a person aged 18 years or over.
We do not knowingly enter into contracts or direct online communications with children.
4. Communication with Children
We recognise the importance of maintaining clear safeguarding boundaries in all communications.
Accordingly:
We communicate regarding bookings and services only with parents, legal guardians or authorised adults.
We do not knowingly communicate directly with children via:
messaging platforms
direct messages on social media
website contact forms.
Where communication relating to an event involves children (for example during activities), this will take place in the presence of supervising adults and within the context of delivering the booked service.
5. Website Safety
We take reasonable steps to ensure that our website is safe and appropriate for family audiences.
Measures may include:
secure website hosting
appropriate data protection measures
moderated enquiry and booking forms
minimal collection of personal data
age-appropriate content
While we take reasonable steps to maintain website security, we cannot guarantee that the website will always be free from technical vulnerabilities or unauthorised access.
6. Social Media Use
We may operate social media channels to communicate with clients and promote our services.
These may include platforms such as:
TikTok
YouTube
other social media platforms used for marketing purposes.
Our social media content is primarily directed at parents and guardians.
Where photographs or video content include children:
appropriate parental consent will be obtained before public use;
children will not be identified by full name;
content will be reviewed to ensure it is appropriate and respectful.
7. Online Content and Conduct
We expect all users interacting with our online platforms to behave respectfully and responsibly.
We reserve the right to remove or restrict access to any content that:
is offensive, abusive or inappropriate;
infringes the privacy of children or families;
violates applicable laws or safeguarding principles.
8. Third-Party Platforms
Our website or social media channels may link to third-party platforms including:
booking software
payment processors
social media platforms
analytics tools.
These platforms operate under their own terms and privacy policies. We encourage users to review those policies separately.
We are not responsible for the practices or policies of third-party platforms.
9. Reporting Concerns
If you believe any online content or interaction relating to our services may raise a safeguarding concern, please contact us immediately.
Reports can be made to:
Info@pampermeprettyandco.com
All concerns will be taken seriously and reviewed in accordance with our safeguarding procedures.
10. Review of This Policy
This policy will be reviewed periodically to ensure it remains aligned with safeguarding guidance, legal requirements and best practice.
11. Responsibility for Online Safety
Responsibility for maintaining appropriate online safety standards rests with Pamper Me Pretty & Co Limited and any authorised staff, contractors or franchise operators delivering services under our brand.
Individuals involved in delivering services are expected to:
follow safeguarding procedures when communicating online;
maintain professional boundaries in digital communications;
avoid personal contact with children through private online channels;
report any safeguarding or online safety concerns promptly.
Failure to comply with these expectations may result in disciplinary action or termination of engagement.
12. Digital Communication Standards
Where online communication is required for operational purposes, communication must:
take place with a parent, guardian or responsible adult;
be limited to matters relating to bookings or services;
be professional and appropriate in tone.
Personal social media accounts must not be used to communicate privately with children connected to our services.
13. Online Safeguarding Concerns
Any online content, message or interaction that raises safeguarding concerns must be reported immediately in accordance with our Safeguarding Policy.
Examples may include:
inappropriate messages involving children;
attempts to contact children directly;
inappropriate images or online behaviour;
online harassment or bullying connected to our activities.
Where necessary, concerns may be escalated to safeguarding authorities or relevant agencies.
14. Monitoring and Moderation
We may monitor and moderate our online platforms to ensure that content remains appropriate and consistent with safeguarding principles.
We reserve the right to remove or restrict content that:
compromises the safety or privacy of children;
breaches safeguarding standards;
is abusive, offensive or unlawful.